Reservations and Cancellations policy

/Reservations and Cancellations policy
Reservations and Cancellations policy 2018-07-14T13:16:25+00:00

We sincerely appreciate your business at Light Vessel Santa Fe and strive to do everything possible to ensure a client’s positive experience.  Because scheduled services are reserved just for you, and out of respect to other clients and our staff, we require 24 hours minimum notice for changes to all appointments with no charge.  As a courtesy to our clients, we attempt to make reminder calls for all appointments on the day prior to scheduled services, but this courtesy is not a substitute for a client’s responsibility with regard to the policy.  If less than the required notice is given, we reserve the right to charge 50% for most scheduled services and full price for all Facials, Massage, Hydro Colon Therapy, and Acupuncture. A valid credit card number is required at time of booking Facials, Massage, Hydro Colon Therapy, and Acupuncture.

Late Arrival Policy
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. A client’s late arrival limits our ability to offer the fullest possible experience, so please be aware that late arrivals are not afforded extension of scheduled treatments. Treatments are rendered only for the remainder of the scheduled appointment time, and the client is responsible for payment of the full service.

Light Vessel accepts Visa, Master Card, Discover, American Express, Light Vessel Gift Certificates, bank debit cards, cash and personal checks.

A fee will be assessed for returned checks and a Hold placed on further services with Light Vessel Santa Fe until any unpaid balance for previous services is paid in full.

Refund Policy
All service sales and gift card sales are final.  Refunds will be issued in Spa Credit only.
Retail items can be refunded only if unused, in the original packaging and presented with original receipt within 14 days of purchase.  Refunds will be issued in Store Credit only.

** Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

Other Tips For Your Visit
Please join us in maintaining a quiet atmosphere for other guests and silencing cell phones in the spa area.
Free parking is available for your convenience outside the Light Vessel Center in the DeVargas Mall parking lot.